Since scheduling is planned to allow the correct time for each treatment please be punctual. Our studio works by appointment only. However, we do accept walk-ins when time allows. In the event of last minute cancellations and or no showing it really puts a strain on not only MODE as a business but also our employees and our families.
We ask for a 24-hour notice in the event of a cancellation or the need to reschedule. As a courtesy, confirmations are made by text message and/or email in advance of your appointment. A credit card is required to hold all new appointments. In the event an appointment is cancelled after the 24 hour mark you will be charged 50% of your service appointment. No shows will be charged 100% of the bill. Cancellations due to illness will be adjusted as needed. Please call to cancel/reschedule if sick. If you are running late please call us immediately with an ETA because depending on your appointment and how full our schedule is we may have to reschedule you.
Returns & Refunds
No refunds on services, prepaid packages or opened products. When available we try to give product samples to try before you buy.